tbbaje Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection practices.
1. Introduction and Applicability
tbbaje is a trusted online entertainment platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use our website tbbaje.cam ("Platform").
This policy applies to the following:
- All registered members of the tbbaje platform
- Any visitor browsing the platform
- Any person using any service provided by tbbaje
- Any person contacting our customer support
This policy may be updated from time to time. We will post a notice on the platform whenever any significant changes are made.
2. What Information We Collect
Information Provided Directly by You
When you register on tbbaje or use our services, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Financial transaction details (via bKash, Nagad, Rocket, Upay)
- Account preferences and settings
Automatically Collected Information
When you use the platform, some information is collected automatically:
- IP address and device type
- Browser and operating system information
- Page visit time and duration
- Click and navigation data
- Cookie and session information
- Gaming history and activity logs
- Referral source information
Information Received from Third Parties
In some cases we may receive information from third-party sources:
- From identity verification service providers
- From payment processors and financial institutions
- From fraud prevention services
- From government agencies due to legal obligations
Sensitive Information
We may collect the following sensitive information, but only for necessary purposes:
- Copies of government-issued ID (for KYC verification)
- Financial information (for transaction processing)
- Responsible gaming self-assessment information
This type of information is kept secure through additional security measures.
3. How We Use Your Information
tbbaje uses your information only for the following legitimate purposes:
Account Management
Your information is used to create, verify, and manage your account; to ensure login security; and for identity authentication.
Payment Processing
For processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, verifying transactions, and maintaining financial records.
Customer Support
Your information is used to resolve your questions, complaints, and requests, and to provide 24/7 live chat support.
Security and Fraud Prevention
Information is analyzed to detect and prevent illegal activity, fraud, money laundering, and misuse.
Legal Compliance
To comply with applicable laws and regulations, meet regulatory requirements, and assist with legal processes.
Service Improvement
To improve platform performance, personalize the user experience, and resolve technical issues.
4. Sharing Information with Third Parties
We may share your information in the following limited circumstances:
4.1 Service Provider Partners
With trusted organizations that help us operate our services, such as:
- Payment gateways and financial service providers
- Identity verification and KYC services
- Technology infrastructure and cloud service providers
- Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others)
These partners will receive information only to provide specific services and are required to operate according to our guidelines.
4.2 Legal Requirements
We may be required to provide information under court orders, government directives, or applicable law. In such situations we will make every effort to notify you as far as possible.
4.3 Business Changes
Information may be transferred in the event of a company merger, acquisition, or asset transfer. In such cases we will inform you in advance and this policy will continue to apply.
4.4 With Your Consent
Before sharing information for any purpose beyond the above, we will obtain your explicit consent.
5. Cookies and Tracking Technologies
tbbaje uses cookies and similar tracking technologies to improve the platform experience. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for the basic operation of the platform, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect information to monitor and improve site usage.
- Security Cookies: Help detect fraud and misuse.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
6. How Your Information Is Kept Secure
Technical Security Measures
- All data transfers secured with SSL/TLS encryption
- Sensitive information stored with end-to-end encryption
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- Secure data centers and backup systems
Administrative Security Measures
- Data access limited to authorized personnel only
- Strict role-based access controls
- Regular security training for staff
- Emergency response plan for data breaches
- Strict confidentiality agreements with third parties
6.1 Our Response to a Data Breach
If your information security is compromised for any reason, we will:
- Promptly notify affected users by email
- Take immediate steps to minimize potential damage
- Investigate the incident and take steps to prevent recurrence
- Notify relevant authorities if required
7. Data Retention Period
We retain your information only for as long as necessary. Retention periods for specific types of information are as follows:
7.1 Account Information
Retained for as long as your account is active and for a defined period after account closure as required by law.
7.2 Financial Transaction Records
Financial transaction information is retained for a minimum of 5 years, as this is part of legal and regulatory requirements.
7.3 KYC and Identity Verification Information
Identity verification documents are retained after account closure in accordance with applicable regulatory guidelines.
7.4 Communication Records
Records of chat or email communications with customer support are retained for a limited period for service quality improvement and dispute resolution.
8. Your Rights and Choices
You have the following rights over your personal information:
Right to Know
You can find out what types of information we hold about you and how it is being used.
Right to Access Your Information
You can request a copy of the personal information we hold about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
In certain circumstances you can request that your information be deleted, though this may not apply where legal obligations exist.
Right to Restrict Processing
In some circumstances you can request that the processing of your information be restricted.
Right to Lodge a Complaint
If you believe your information has been misused, you can contact us to lodge a complaint.
How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or let us know through the platform's 24/7 live chat. We will process your request as quickly as possible.
9. Privacy Protection for Minors
tbbaje is a platform for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
We verify age at the time of registration. If for any reason we receive information belonging to a minor, we will close that account and delete the information as soon as we become aware of it.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. International Data Transfers
Some of our service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally.
For any international data transfer, we ensure that:
- The receiving party complies with appropriate security standards
- The necessary contractual safeguards for data protection are in place
- Transfers are limited strictly to necessary purposes
- The standards of this policy apply throughout
11. Changes to This Policy
We may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will change
- A notice will be posted on the platform for significant changes
- Registered users may be notified by email
Continued use of the platform after any changes will be considered acceptance of the updated policy.
12. Contact Us
Have a question about privacy?
If you have any questions or concerns about this privacy policy, please contact our customer support team. We are committed to responding properly to each of your questions.
For more information, please visit our other policy pages: